Before you began working with us, our wait times in the Call Center were averaging 15 minutes per call, with a 50% dropped-call rate.

After your Business Process Improvement workshop, we have reduced wait time to under 45 seconds per call, and 50% of our calls are answered in under 15 seconds.

Not only that, our attendance has sky-rocketed from 204 days per year to 228 days! And we have really only touched the low-hanging fruit. We believe there is a lot more that you identified in the workshop that we can address.