In the nine months since we implemented the changes you helped us make in the Business Process Improvement workshop, we have done 30% more appraisals, each appraisal has been completed 30% faster, and we've done it all with six fewer appraisers this year than last year! The Sacramento office is now viewed as the "shining star" within our whole firm.

I wanted to thank you for the things that I learned from you before and during the Business Process Improvement process.  I came away with principles and strategies that will help me not just in business. I recognize and am grateful for the time that you took to work with me personally, even though it was not your purpose in being here with us. I look forward to having you come back and helping us measure our changes and improvements.